Privacy Policy of Vehicle Checks
Introduction
Important Information and Who We Are
Purpose of This Privacy Policy
This Privacy Policy aims to provide you with details on how Vehicle Checks collects and processes your personal data through your interactions with our website, including any data you may provide when you sign up for our newsletter or purchase a product or service.
It’s essential to read this Privacy Policy together with any other privacy or fair processing notices we may provide on specific occasions when collecting or processing personal data so you are fully aware of how and why we use your data. This Privacy Policy is an addition to other notices and is not intended to override them.
Controller
Vehicle Checks is the data controller and is responsible for your personal data (referred to as “Company”, “we”, “us”, or “our” in this Privacy Policy). For any questions regarding this Privacy Policy or to exercise your legal rights, please contact us at [email protected]
Our business location is Plot 826, off Lokogoma Expressway behind Global Plaza kaura district,,Abuja, Nigeria. We are domiciled in Australia at 57 Abercorn Crescent Isabella Plains Canberra.
Changes to the Privacy Policy and Your Duty to Inform Us of Changes
Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications such as Google Analytics, Google Search Console, Tawk to etc. Clicking on those links or enabling those connections may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read and understand every website’s privacy policy after leaving ours.
The Data We Collect About You
- Identity Data: Includes first name, maiden name, last name, username, or similar identifier, marital status, title, date of birth, and gender.
- Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
- Financial Data:Includes bank account and payment card details.
- Transaction Data:Includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data:Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Profile Data:Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: Includes information about how you use our website, products, and services.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and third.
Purpose/Activity
To make suggestions and recommendations to you about goods or services that may be of interest to you
Type of Data
Lawful Basis for Processing Including Basis of Legitimate Interest
Disclosures of Your Personal Data
- Internal Third Parties: Other companies in our group acting as joint controllers or processors and who are based in the Federal Republic of Nigeria or Australia and provide IT and system administration services and undertake leadership reporting.
- External Third Parties: Service providers acting as processors based in the Federal Republic of Nigeria who provide IT and system administration services, professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services, and regulatory authorities based in the Federal Republic of Nigeria who require reporting of processing activities in certain circumstances.
We also collect, use, and share Aggregated Data such as statistical or demographic data for various purposes. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, suppose we combine or connect Aggregated Data with your personal data in a way that can directly or indirectly identify you. In that case, we treat the combined data as personal data, which will be used in accordance with this Privacy Policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
How Is Your Personal Data Collected?
We use different methods to collect data from and about you, including:
- Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Apply for our products or services;
- Create an account on our website;
- Subscribe to our service or publications;
- Request marketing to be sent to you;
- Enter a promotion or survey; or
- Give us feedback or contact us.
- Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
- Third parties or publicly available sources:We will receive personal data about you from various third parties and public sources as set out below:
- Technical Data from analytics providers such as Google based outside the Federal Republic of Nigeria and Australia;
- Advertising networks;
- Search information providers;
- Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services;
- Identity and Contact Data from data brokers or aggregators;
- Identity and Contact Data from publicly available sources.
Children's Privacy
Suppose consent is required as a legal basis for processing your information and your country’s laws mandate parental consent. In that case, we may need your parent’s approval before collecting and using that information.
How We Use Your Personal Data
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Purposes for Which We Will Use Your Personal Data
Below, in table format, we have a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Activity | Type of Data | Lawful Basis for Processing Including Basis of Legitimate Interest |
|---|---|---|
| To register you as a new customer | Identity, Contact | Performance of a contract with you |
| To process and deliver your order including: - Manage payments, fees, and charges - Collect and recover money owed to us | Identity, Contact, Financial, Transaction, Marketing and Communications | Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: - Notifying you about changes to our terms or privacy policy - Asking you to leave a review or take a survey | Identity, Contact, Profile, Marketing and Communications | Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition, or complete a survey | Identity, Contact, Profile, Usage, Marketing and Communications | Performance of a contract with you Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) | Identity, Contact, Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganization or group restructuring exercise) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Identity, Contact, Profile, Usage, Marketing and Communications, Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences | Technical, Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | Identity, Contact, Technical, Usage, Profile | Necessary for our legitimate interests (to develop our products/services and grow our business) |
For more detailed information on the purposes for which we use your personal data and the legal bases for doing so, please contact us directly.
Marketing Policy
Your Choices Regarding Personal Data
We are committed to providing you with control over how your personal data is used, especially for marketing and advertising purposes.Promotional Offers
We may use your Identity, Contact, Technical, Usage, and Profile Data to understand your preferences and interests. This helps us determine which products, services, and offers may be relevant to you. We refer to this as marketing. Hence it should appear as a surprise when your receive some promotional messages. You may receive marketing communications from us if you have requested information or purchased goods or services from us and have not opted out of receiving such communications.Third-Party Marketing
We will obtain your explicit opt-in consent before sharing your personal data with any third party for marketing purposes.Cookies
Our website uses cookies to identify which areas of our site you have visited. We use cookies to personalize your experience. No personally identifiable information is stored in cookies. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. Disabling cookies may affect website functionality.Change of Purpose
We will only use your personal data for the purposes for which it was collected unless we reasonably believe it is needed for another compatible reason. If you wish to understand how the new purpose is compatible with the original, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis for this. We may process your personal data without your knowledge or consent, in compliance with the law, where required or permitted.Disclosures of Personal Data
We may share your personal data with:- Internal Third Parties are defined in the Glossary.
- External Third Parties are defined in the Glossary.
- Third parties involved in a sale, transfer, or merger of our business or assets. New owners may use your data as described in this policy.
Data Security
We implement security measures to prevent accidental loss, unauthorized use, or access to your personal data. Access is limited to employees, agents, contractors, and third parties with a business need to know. They will process your personal data on our instructions under a duty of confidentiality. We have procedures to address any suspected personal data breach and will notify you and any applicable regulator where legally required.Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, accounting, or reporting requirements. Data may be retained longer in the event of a complaint or potential litigation. Retention periods are determined based on the data’s amount, nature, sensitivity, potential risk from unauthorized use, processing purposes, and legal requirements.Your Legal Rights
You have rights under data protection laws regarding your personal data, including the right to:- Access your personal data.
- Correct your personal data.
- Erase your personal data.
- Object to processing.
- Withdraw consent.
No Fee Usually Required
Accessing your personal data is free of charge. However, we may charge a reasonable fee for unfounded, repetitive, or excessive requests or refuse to comply with such requests.What We May Need from You
We may request specific information to confirm your identity and ensure your right to access your personal data (or to exercise other rights). This is a security measure to prevent data disclosure to unauthorized individuals. We may contact you for additional information to expedite our response.Time Limit to Respond
We aim to respond to legitimate requests within one month. Complex requests or multiple requests may require more time, in which case we will notify you and keep you updated.Glossary
Lawful Basis
- Legitimate Interest: Our business interests in managing our business to provide the best service/product and secure experience, balanced against your rights and interests.
- Performance of Contract:Processing your data is necessary for contract performance or steps prior to entering into a contract.
- Legal Obligation: Processing necessary for compliance with legal obligations.
Third Parties
- External Third Parties: Service providers, professional advisers, regulators, and authorities providing various services and requiring processing activity reports.
Contact Us
Nigeria: +234 09168862000
Nigeria: +234 09165562000
Australia: +61 426479553
